Velra Agency Ltd operates UrbanTrack and normally controls data collected through the corporate website, demo requests and platform account administration.

For reports and operational records in an organisation portal, that organisation normally decides why the data is used and acts as controller. UrbanTrack normally processes that data to provide the platform.

Depending on the task, this can include account and role details, report text, contact details supplied by a reporter, precise issue location, photographs, assignments, completion evidence, audit history, support enquiries and technical security records.

Public pages use automatic safe projections. Portal access does not publish raw report text, exact coordinates, contact details or unapproved evidence.

Data is used to receive and route reports, coordinate work, review completion, provide safe progress, maintain security and audit history, support users and respond to enquiries.

Minimised server-side operational telemetry may be used to understand reliability and feature use. It is not browser analytics and is not an audit record.